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  2. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.

  3. Application Services Library - Wikipedia

    en.wikipedia.org/wiki/Application_Services_Library

    [citation needed] At that time, ITIL lacked specific guidance for application design, development, maintenance and support. Newer ITIL versions, particularly V3 , have increasingly addressed the Application Development and Application Management domains; the ASL BiSL Foundation has published a white paper comparing ITIL v3 and ASL.

  4. Category:ITIL - Wikipedia

    en.wikipedia.org/wiki/Category:ITIL

    Download as PDF; Printable version; In other projects Wikimedia Commons; ... Pages in category "ITIL" The following 15 pages are in this category, out of 15 total.

  5. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  6. Service Design Package (ITIL) - Wikipedia

    en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

    In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...

  7. ISO/IEC 20000 - Wikipedia

    en.wikipedia.org/wiki/ISO/IEC_20000

    ISO/IEC 20000-11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL [ edit ] ISO/IEC TS 20000-11:2021 is a Technical Specification that provides guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL 4.

  8. ITIL security management - Wikipedia

    en.wikipedia.org/wiki/ITIL_security_management

    The operational level agreements for information security are set up and implemented based on the ITIL process. This requires cooperation with other ITIL processes. For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security ...

  9. Configuration management database - Wikipedia

    en.wikipedia.org/wiki/Configuration_management...

    The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.