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  2. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions. [5]

  3. ‘The customer is the loser’ in the new hotel industry, where the rooms are dirtier, the prices are higher and you’re getting less service, analyst says Irina Ivanova October 21, 2023 at 7:00 AM

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI-based chatbots will significantly impact customer service and call centre ...

  5. Hospitality industry - Wikipedia

    en.wikipedia.org/wiki/Hospitality_industry

    The hotel industry in Vietnam is an important economic sector, contributing significantly to the country's GDP. [ 15 ] [ 16 ] [ 17 ] According to statistics from the Vietnam National Administration of Tourism , in 2022, Vietnam had a total of 32,313 accommodation establishments [ 18 ] [ 19 ] with 611,352 rooms, including 1,576 hotels with three ...

  6. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience: Adding to the other two factors some recognition of the importance of providing an emotionally positive experience to customers. Authenticity: This is the most mature stage for companies. Products and services emerge from the real soul of the brand and connect naturally with clients and other stakeholders, for a long-term.

  7. Hotel - Wikipedia

    en.wikipedia.org/wiki/Hotel

    Most hotels and major hospitality companies have set industry standards to classify hotel types. An upscale full-service hotel facility offers luxury amenities, full-service accommodations, an on-site restaurant, and the highest level of personalized service, such as a concierge, room service, and clothes-ironing staff.

  8. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of improving the balance between customer attitudes before and after the consumption process. [2] Expectancy Disconfirmation Theory is the most widely accepted theoretical framework for explaining customer satisfaction ...

  9. Room service - Wikipedia

    en.wikipedia.org/wiki/Room_service

    Room service or in-room dining is a hotel service enabling guests to choose items of food and drink for delivery to their hotel room for consumption. Room service is organized as a subdivision within the food and beverage department of high-end hotel and resort properties. It is uncommon for room service to be offered in hotels that are not ...