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Workforce productivity is the amount of goods and services that a group of workers produce in a given amount of time. It is one of several types of productivity that economists measure. Workforce productivity, often referred to as labor productivity, is a measure for an organisation or company, a process, an industry, or a country.
The term "products/services” is used because the distinction between products and services in marketing and service science (Chesbrough and Spohrer, 2006) is not important for understanding work systems even though product-like vs. service-like is the basis of a series of design dimensions for characterizing and designing the things that a ...
Managers can use the service concept to create organizational alignment and develop new services. It provides a means for describing the service business from an operations point of view. After defining the service concept, operations can proceed to define the service-product bundle (or service package) for the organization.
In 1900 the U.S. service industry consisted of banks, professional services, schools, general stores, railroads and telegraph. Services were largely local in nature (except for railroads and telegraph) and owned by entrepreneurs and families. The U.S. in 1900 had 31% employment in services, 31% in manufacturing and 38% in agriculture. [10]
Shared services is the provision of a service by one part of an organization or group where that service had previously been found in more than one part of the organization or group. Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.
Featherbedding is commonly seen by economists as a solution to "who should bear the burden of technological change?" [9]Labor economists often argue that featherbedding can be construed as the most economically optimal position from both an employer's and employee's perspective, since it can be seen as distributing the costs of technological change. [10]
"Product Servitization" is a transaction through which value is provided by a combination of products and services in which the satisfaction of customer needs is achieved either by selling the function of the product rather than the product itself, by increasing the service component of a product offer, or by selling the output generated by the product. [18]
Employees are challenged to move the numbers in a direction that improves the company; Employees share in company prosperity; In a company fully employing open-book management employees at all levels are very knowledgeable about how their job fits into the financial plan for the company. However taking a company from "normal" to open is not as ...