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COBIT (Control Objectives for Information and Related Technologies) is an IT Governance framework that specifies control objectives, metrics and maturity models. Recent versions have aligned the naming of select control objectives to established ITSM process names. FitSM [12] is a standard for lightweight service management.
Four different organizational models exist to institutionalize service integration and management in multi-sourcing settings with interdependent services. The models describe the position of the organizational unit that is performing service integration and management: [2]
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
ISO/IEC TR 20000-4:2010 has been withdrawn. A set of new documents providing a Process Reference Model (PRM) and a Process Assessment Model (PAM) based on ISO/IEC 20000-1:2018 has been developed by ISO/IEC JTC1/SC7 as ISO/IEC 33054 (PRM) and ISO/IEC 33074 (PAM).
These five views are based on function, organization, data, product or service views of a process, and the process view itself, that integrates the other views. The classification is made to break down the complexity of the model into five facets and thus make business process modeling simpler.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.
Structure of FitSM parts. FitSM calls itself a standard, but is not published or managed by an established standards organisation like ISO.However, in a way very similar to that of many ISO and ISO/IEC standard families, it structures its documents into several numbered parts and defines requirements for an effective service management system in its part 1.