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Call screening is the process of evaluating the characteristics of a telephone call before deciding how or whether to answer it. [1] Some methods may include: listening to the message being recorded on an answering machine or voice mail. [1] checking a caller ID display to see who or where the call is from. [1]
The call whisper feature can be customized, depending on the options offered by the hosting product, in many ways: . The message played to the ‘called party’ can be customized to convey any relevant information that can be of assistance to the answering agent such as the number that has been dialed, a particular product for which the caller requires support, etc.
Call blocking, also known as call block, call screening, or call rejection, allows a telephone subscriber to block incoming calls from specific telephone numbers. This feature may require an additional payment to the subscriber's telephone company or a third-party. Call blocking is desired by individuals who wish to block unwanted phone calls.
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A call screener or phone screener is a staff member who first answers the phone when audience members call into TV or radio broadcasts. For call-in talk shows, screeners determine the air quality of the call (good connection or not) and if the caller's comments will further the topic or add a new point. Their job is to put the best calls on the ...