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The word communication has its root in the Latin verb communicare, which means ' to share ' or ' to make common '. [1] Communication is usually understood as the transmission of information: [2] a message is conveyed from a sender to a receiver using some medium, such as sound, written signs, bodily movements, or electricity. [3]
The communication skills required for successful communication are different for source and receiver. For the source, this includes the ability to express oneself or to encode the message in an accessible way. [8] Communication starts with a specific purpose and encoding skills are necessary to express this purpose in the form of a message.
Business correspondence means the exchange of information in a written format for the process of business activities. Business correspondence can take place between organizations, within organizations or between the customers and the organization. The correspondence refers to the written communication between persons.
More recently, letters have mainly been written on paper: handwritten and more recently typed. There is a wealth of letters and instructional materials (for example, manuals, as in the medieval ars dictaminis) on letter writing throughout history. The study of letter writing usually involves both the study of rhetoric and grammar. [6]
Written languages serve as crucial tools for communication, enabling the recording, preservation, and transmission of information, ideas, and culture across time and space. The orthography of a written language comprises the norms by which it is expected to function, including rules regarding spelling and typography.
Many models of communication include the idea that a sender encodes a message and uses a channel to transmit it to a receiver. Noise may distort the message along the way. The receiver then decodes the message and gives some form of feedback. [1] Models of communication simplify or represent the process of communication.
On the other hand, if permanency or the ability to review such information is important, written communication may be ideal. Or if time-efficient communication is most important, a speech may be preferable. Conversation involves a lot more nuanced and implied context, that lies beneath just the words. [6]
In communication between humans, messages can be verbal or nonverbal: A verbal message is an exchange of information using words. Examples include face-to-face communication, telephone calls, voicemails, emails, etc. A nonverbal message is communicated through actions or behaviors rather than words, such as conscious or unconscious body language.