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It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing. Before Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance.
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One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
Quick Assist (Windows 10 and later) and Windows Remote Assistance (Windows XP through Windows 8.1) Remote Desktop Connection (RDC) Fast user switching; Windows Subsystem for Linux (via MSRDC) The first two are individual utilities that allow a user to operate an interactive session on a remote computer over the network. In case of Remote ...
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Remote assistance: remote and local users are able to view the same screen at the same time, so a remote user can assist a local user. Access permission request: local user should approve a remote access session start. NAT passthrough: the ability to connect to the server behind a NAT without configuring the router's port forwarding rules. It ...
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