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2. Field service management - Wikipedia

   en.wikipedia.org/wiki/Field_service_management

   Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office ...

3. Workforce management - Wikipedia

   en.wikipedia.org/wiki/Workforce_management

   Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

4. ClickSoftware - Wikipedia

   en.wikipedia.org/wiki/ClickSoftware

   ClickSoftware is an American technology company which offers automated mobile workforce management and service optimization solutions [buzzword] for enterprise and small businesses, both for mobile and in-house resources. [2]

5. IFS AB - Wikipedia

   en.wikipedia.org/wiki/IFS_AB

   Omni-channel contact centre and customer engagement software United Kingdom 6 Field Service Management Limited 2017 Field Service Management: United Kingdom 7 WorkWave LLC 2017 [18] Service management: United States 8 Astea International 2019 [19] Field Service Management: United States 9 Clevest, Inc. 2020 [20] Mobile Workforce Management ...

6. Field force automation - Wikipedia

   en.wikipedia.org/wiki/Field_Force_Automation

   Field force automation (FFA) is the capture of field sales or service information in real time using communications technology, typically handheld PDAs, wireless devices, tablet PCs or mobile phones. The captured data is transferred immediately to back-end systems ( ERP , CRM or accounting systems) through wireless connectivity (Wi-Fi, 3G ...

7. CSG International - Wikipedia

   en.wikipedia.org/wiki/CSG_International

   Under new leadership in 1994, it began developing additional software and providing consulting to in-house billing departments. [7] [10] During this period, it developed CSG Workforce Express® (now Field Service Management), a suite of software products that manage the dispatch of technicians and other logistics at customer sites. Workforce ...