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Robert Vischer (22 February 1847, Tübingen – 25 March 1933, Vienna) was a German philosopher who invented the term Einfühlung (esthetic sympathy, later translated in English as empathy), which was to be promoted by Theodor Lipps, Freud's admired philosopher.
An empathy map is a widely-used visualization tool within the field of user experience design and human–computer interaction practice. In relation to empathetic design, the primary purpose of an empathy map is to bridge the understanding of the end user. Within context of its application, this tool is used to build a shared understanding of ...
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
One major extension was Larry Spears's 10 characteristics of the servant leader. Similar to other leadership experts, Spears believed that servant leaders should have these 10 traits: empathy, listening, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people and building community.
Research has shown that the emotional state of the customer is directly influenced by the emotions displayed by the employee/service provider via emotional contagion. [23] But this influence depends on authenticity of the employee's emotional display, such that if the employee is only surface-acting, the contagion is poor, in which case the ...
Rafael was moving west across the Gulf of Mexico on Friday morning as the first major hurricane in the Gulf in November for almost 40 years, bringing the threat of life-threatening conditions to ...
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