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2. Comparison of help desk issue tracking software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_help_desk...

   System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET GPL: PHP: MySQL: 2003 HEAT: FrontRange Solutions Proprietary .NET Microsoft SQL Server, Oracle: 1990 Jira Service Management: Atlassian: Proprietary, Free for non-commercial use; hosted & on ...

3. GLPi - Wikipedia

   en.wikipedia.org/wiki/GLPI

   GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License .

4. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).

5. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   MIT license (ZPL v 2.0 for the template system) Python: SQLite, MySQL, PostgreSQL, [22] anydbm 2001 2.4.0 [23] 2024-07-13; 5 months ago StarTeam: originally Starbase Corporation, currently Borland: Proprietary C++, Java, etc. SQL Server recommended, Oracle, IBM Db2 supported Un­known Supportworks: Hornbill Systems Proprietary C++ and PHP

6. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

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8. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

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