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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The reports are analyzed to reduce hazards and focus training. [1] Reporting is encouraged by providing the volunteer reporter protection from certificate action. ASAP forms a safety team between the FAA, the certificate holder (airline/operator), employee, and the operator's employee labor organization. [2]
As a result of the March 10, 2019 Ethiopian Airlines Flight 302 crash and the Lion Air Flight 610 crash five months earlier, most airlines and countries began grounding the Boeing 737 MAX 8 (and in many cases all MAX variants) due to safety concerns, but the FAA declined to ground MAX 8 aircraft operating in the U.S. [55] On March 12, the FAA ...
The three airlines with the highest ratio of complaints to passengers were jetBlue, Spirit, and the most-complained-about airline, Frontier, according to a US Public Interest Research Group ...
Although airlines say FAA staffing levels are an issue this summer, the FAA itself – and many other industry experts – say it's staffing at the airlines that is the bigger problem.
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
In April 2019, U.S. Secretary of Transportation, Elaine L. Chao, who boarded a MAX flight on March 12 amid calls to ground the aircraft [22] created the Special Committee to Review the FAA's Aircraft Certification Process to review of Organization Designation Authorization, which granted Boeing authority to review systems on behalf of the FAA ...
Airlines have reported more than 1,240 cases to the FAA this year. compared with nearly 6,000 in 2021. Relatively few of them are deemed serious enough to be passed along to the FBI for ...