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  2. Troubleshooting - Wikipedia

    en.wikipedia.org/wiki/Troubleshooting

    Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.

  3. Computer network - Wikipedia

    en.wikipedia.org/wiki/Computer_network

    An ATM network interface in the form of an accessory card. A lot of network interfaces are built-in. A network interface controller (NIC) is computer hardware that connects the computer to the network media and has the ability to process low-level network information. For example, the NIC may have a connector for plugging in a cable, or an ...

  4. Network planning and design - Wikipedia

    en.wikipedia.org/wiki/Network_planning_and_design

    Network realization: This stage involves determining how to meet capacity requirements, and ensure reliability within the network. The method used is known as "Multicommodity Flow Optimisation", and involves determining all information relating to demand, costs, and reliability, and then using this information to calculate an actual physical ...

  5. Heuristic routing - Wikipedia

    en.wikipedia.org/wiki/Heuristic_routing

    Heuristic routing is a system used to describe how deliveries are made when problems in a network topology arise. Heuristic is an adjective used in relation to methods of learning, discovery, or problem solving. Routing is the process of selecting paths to specific destinations.

  6. Runbook - Wikipedia

    en.wikipedia.org/wiki/Runbook

    Runbook automation (RBA) [8] is the ability to define, build, orchestrate, manage, and report on workflows that support system and network operational processes. Areas of a business ideal for IT automation are Operations Teams, Service Desk, Network Operations Center's (NOC's), Cloud Operations, Integrations, and Automation Center of Excellence (CoE).

  7. Eight disciplines problem solving - Wikipedia

    en.wikipedia.org/wiki/Eight_Disciplines_Problem...

    All causes shall be verified or proved. One can use five whys or Ishikawa diagrams to map causes against the effect or problem identified. D5: Verify Permanent Corrections (PCs) for Problem that will resolve the problem for the customer: Using pre-production programs, quantitatively confirm that the selected correction will resolve the problem ...

  8. Problem solving - Wikipedia

    en.wikipedia.org/wiki/Problem_solving

    Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields.

  9. Root cause analysis - Wikipedia

    en.wikipedia.org/wiki/Root_cause_analysis

    In science and engineering, root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. [1] It is widely used in IT operations, manufacturing, telecommunications, industrial process control, accident analysis (e.g., in aviation, [2] rail transport, or nuclear plants), medical diagnosis, the healthcare industry (e.g., for epidemiology ...