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  2. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Moreover, customer engagement is the emotional involvement and psychological process in which both new and existing consumers become loyal to specific types of services or products. The degree to which customers pay attention to companies or products, as well as their participation in operations, is referred to as customer engagement. [9]

  3. Phatic expression - Wikipedia

    en.wikipedia.org/wiki/Phatic_expression

    Examples when saying/yelling hallo is appropriate: Trying to find out if someone else is in a seemingly empty room/building; using it as an initial phone greeting; checking if the person you're calling can still hear you (when experiencing a bad phone connection); trying to get the attention of a listener that appears to not pay attention.

  4. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    Active listening encloses the communication attribute characterized by paying attention to a speaker for better comprehension, both in word and emotion. It is the opposite of passive listening, where a listener may be distracted or note critical points to develop a response.

  5. Induction programme - Wikipedia

    en.wikipedia.org/wiki/Induction_programme

    It provides an introduction to the working environment and the set-up of the employee within the organisation. The process will cover the employer and employee rights and the terms requirements for working at the company and pay attention to the health and safety of the new employee.

  6. Content marketing - Wikipedia

    en.wikipedia.org/wiki/Content_marketing

    For businesses hoping to reach not only more - but also new - types of customers online, they should pay attention to the demographics of new visitors, as evidenced by cookies that can be installed, different sources of traffic, different online behaviors, and/or different buying habits of online visitors.

  7. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  8. AOL Mail Help - AOL Help

    help.aol.com/products/new-aol-mail

    You've Got Mail!® Millions of people around the world use AOL Mail, and there are times you'll have questions about using it or want to learn more about its features. That's why AOL Mail Help is here with articles, FAQs, tutorials, our AOL virtual chat assistant and live agent support options to get your questions answered.

  9. eCRM - Wikipedia

    en.wikipedia.org/wiki/ECRM

    ECRM is being adopted by companies because it increases customer loyalty and customer retention by improving customer satisfaction, one of the objectives of eCRM. E-loyalty results in long-term profits for online retailers because they incur less costs of recruiting new customers, plus they have an increase in customer retention. [ 10 ]