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Your printer may not work due to factors outside of AOL like a faulty printer, corrupted files, or conflicting programs. Try to print in Internet Explorer (IE) to determine if the problem is exclusive to AOL. If you're still unable to print in IE, contact your printer manufacturer.
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If AOL Desktop Gold is running slowly, try the solutions listed below. After trying a solution, please see if the problem with your Desktop Gold is fixed. If it's not, please continue to the next solution until the problem is fixed. Exit and restart Desktop Gold • If the issue still exists, proceed to the next step.
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Technical assistance for AOL Desktop Gold is available by calling the support phone number provided in your order confirmation email. With Desktop Gold, you’ll receive support for a variety of technical issues.
Shared file and printer access require an operating system on the client that supports access to resources on a server, an operating system on the server that supports access to its resources from a client, and an application layer (in the four or five layer TCP/IP reference model) file sharing protocol and transport layer protocol to provide that shared access.
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