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  2. Commercial mail receiving agency - Wikipedia

    en.wikipedia.org/wiki/Commercial_mail_receiving...

    A customer may wish to use the services of a CMRA for privacy. A customer in one community may contract with a CMRA in another community with a better known or more prestigious address. A business located near an international border may use a CMRA as a point of local presence to receive cross-border freight or correspondence at domestic ...

  3. United States Postal Service Office of Inspector General

    en.wikipedia.org/wiki/United_States_Postal...

    The current USPS inspector general is Tammy Hull, who was appointed by the governors of the Board of Governors of the United States Postal Service on November 29, 2018. She is the USPS's third inspector general, [5] who served as Deputy Inspector General from November 2011 and was acting Inspector General from February 2016 until her appointment.

  4. United States Postal Service - Wikipedia

    en.wikipedia.org/wiki/United_States_Postal_Service

    The full eagle logo, used in various versions from 1970 to 1993. The United States Postal Service (USPS), also known as the Post Office, U.S. Mail, or simply the Postal Service, is an independent agency of the executive branch of the United States federal government responsible for providing postal service in the United States, its insular areas and associated states.

  5. 2020 United States Postal Service crisis - Wikipedia

    en.wikipedia.org/wiki/2020_United_States_Postal...

    The 2020 United States Postal Service crisis was a series of events that caused backlogs and delays in the delivery of mail by the United States Postal Service (USPS). The crisis stems primarily from changes implemented by Postmaster General Louis DeJoy shortly after taking office in June 2020.

  6. United States Postal Inspection Service - Wikipedia

    en.wikipedia.org/wiki/United_States_Postal...

    The United States Postal Inspection Service (USPIS), or the Postal Inspectors, is the federal law enforcement arm of the United States Postal Service.It supports and protects the U.S. Postal Service, its employees, infrastructure, and customers by enforcing the laws that defend the United States' mail system from illegal or dangerous use.

  7. Customer attrition - Wikipedia

    en.wikipedia.org/wiki/Customer_attrition

    Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]

  8. Customer retention - Wikipedia

    en.wikipedia.org/wiki/Customer_retention

    The measurement of customer retention should distinguish between behavioral intentions and actual customer behaviors.The use of behavioral intentions as an indicator of customer retention is based on the premise that intentions are a strong predictor of future behaviors, such that customers who express a stronger repurchase intention toward a brand or firm will also exhibit stronger ...

  9. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Research has found a 5% increase in customer retention boosts lifetime customer [clarification needed] profits by 50% on average across multiple industries, as well as a boost of up to 90% within specific industries such as insurance. [37] Companies that have mastered customer relationship strategies have the most successful CRM programs.