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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Lastly, fax to email is used for routing inbound fax calls to one or more email addresses, usually as attachments. [11] Corporations and call centres have developed more specified criteria, which center around either the knowledge and/or skill level of an agent receiving the call, the location of the caller or the time and/or date of a call.
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The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
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related to: inbound call center agent resumeresume.co has been visited by 10K+ users in the past month
resumecoach.com has been visited by 10K+ users in the past month