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Salesforce is a big, complex set of services, which has been augmented via acquisition with several other big complex services, including MuleSoft, Tableau and Slack, three companies the CRM giant ...
A workflow management system (WfMS or WFMS) provides an infrastructure for the set-up, performance, and monitoring of a defined sequence of tasks arranged as a workflow application. International standards
Workflow applications can be developed using a graphical designer, a programming language, or a combination of both. Some software products provide a means to create workflow applications with a diagram-based graphical designer alone. These types of systems rely on the ability to capture all relevant information for the work
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides applications focused on sales , customer service , marketing automation , e-commerce , analytics , artificial intelligence , and application development.
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
A workflow pattern is a specialized form of design pattern as defined in the area of software engineering or business process engineering. Workflow patterns refer specifically to recurrent problems and proven solutions related to the development of workflow applications in particular, and more broadly, process-oriented applications .
A workflow engine is a software application that manages business processes. It is a key component in workflow technology and typically makes use of a database server . A workflow engine manages and monitors the state of activities in a workflow , such as the processing and approval of a loan application form, and determines which new activity ...
A business rules engine is a software system that executes one or more business rules in a runtime production environment.The rules might come from legal regulation ("An employee can be fired for any reason or no reason but not for an illegal reason"), company policy ("All customers that spend more than $100 at one time will receive a 10% discount"), or other sources.
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