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2. Outsourced (film) - Wikipedia

   en.wikipedia.org/wiki/Outsourced_(film)

   At the call center the MPI slowly improves. He recognizes a leader in an employee Asha (Ayesha Dharker) and offers her the job of assisting Puro when Todd leaves. Todd tries to improve the workplace experience for the employees; when they tell him they would like some of the products they are selling, he decides to implement a rewards program ...

3. Outsourced (TV series) - Wikipedia

   en.wikipedia.org/wiki/Outsourced_(TV_series)

   Outsourced (TV series) Outsourced. (TV series) Outsourced is an American sitcom television series set in an Indian workplace. It is based on the film of the same name and adapted by Robert Borden for Universal Media Studios and NBC. The series originally ran from September 23, 2010 to May 12, 2011. [1] The show was officially picked up by NBC ...

4. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

5. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

6. List of call centre companies - Wikipedia

   en.wikipedia.org/wiki/List_of_call_centre_companies

   The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)

7. Call management - Wikipedia

   en.wikipedia.org/wiki/Call_management

   Call management features vary from system to system and are based on an organization's needs to enhance customer experience. The systems commonly retain information from received calls which is stored, and can be analysed and interpreted by a system administrator. A call detail record or call recording software is used to record all received ...