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Soon after, Apple issued a formal apology, admitting that it initially believed that the issues were caused by iOS bugs and "normal, temporary" performance decreases following an update, but that "continued chemical aging" of batteries in older iPhone devices was also a factor. Apple stated that replacing the device's battery would restore full ...
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
In August 2019, Apple announced a program where independent repair shops may have the ability to buy official replacement parts for Apple products. Several operators became Authorized under their "IRP" program but many smaller repair operators avoided the option due to legally onerous burdens. [65] [additional citation(s) needed]
Veterans and Military Purchase Program. Apple has a program that offers a 10% discount to those who are currently in the U.S. military, National Guard or the Reserve. This discount applies to ...
On August 23, 2014, Apple announced a program to replace batteries of iPhone 5 models that "may suddenly experience shorter battery life or need to be charged more frequently" which were sold between September 2012 and January 2013. [23] [24]
Like any rechargeable battery, the iPad's battery loses capacity over time. However, the iPad's battery is not user-replaceable. In a program similar to iPod and iPhone battery-replacement programs, Apple promised to replace an iPad that does not hold an electrical charge with a refurbished unit for a fee.
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Apple marketed its battery charger as environmentally friendly due to a lower standby power draw, although Massachusetts Institute of Technology engineering professor Gerbrand Ceder criticized Apple for shipping peripherals that require disposable batteries, instead of non-removable lithium-ion batteries like many of Apple's competitors.
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