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Customer Service. At El Paso Water, we're working for you to make sure you have the water services you need when you need them. Whether you have a question about your bill or need emergency assistance, we're here to help.
Customer Service: 915-594-5500 Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m. Report a problem or emergency. EPWater provides water emergency response 24 hours a day.
Log in to or create an account for full Self-Service Experience. Login as guest for limited options. Pay Bill. By Phone. Checking/Savings. Credit/debit card (Visa, MC, Discover) Posts within 1 hour. No Fee. No Registration Necessary.
Project Bravo offers utility assistance to help with electric and gas bills. El Paso County offers a General Assistance program to help with rent and utility assistance (subject to grant funding availability).
News & Updates. See All. WaterWatch News. Read More. EPWater delivers high quality H2O. Read More. EPWater warns about impersonation, deceptive practices. Read More.
Home - El Paso Water. Customer Service. Our Water. Conservation. About Us. Business Center. We are aware that some customers have not received their ebill. If you are one of those customers, please go to the "My Account" self-service portal to review your bill.
To discuss your options, please contact Customer Service at 915-594-5500. Where can I go to pay my bill? In addition to our online payment options , we have many options for in-person payment.
Emergencies: 915-594-5500. For emergencies such as main breaks, water quality or sewer overflows, please contact us immediately. We are available 24 hours a day, 7 days a week. Please note that in the event of a large emergency, call volume may cause delays.
*Meter Reduction Forms to be processed by Customer Service. [email protected] or call 915-594-5500. Sewer Service Connections within the City of El Paso's right-of-way requires a Traffic Control Permit and Paving Cut Permit from the City of El Paso's Streets & Maintenance Department.
El Paso Water Electronic Billing and Payment services are provided by CheckFree Corp. If you are experiencing any problems with this service, please contact CheckFree Customer Care at 1-800-564-9184. They are open 24 hours a day, seven days a week.