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How you contact ID.me customer service depends on whether or not you can sign in to your ID.me account. Keep in mind, ID.me does not offer phone support at this time. This article explains how to contact ID.me Support and what to expect after you submit a ticket.
Account Management Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App.
Find quick answers Create your ID.me account I can't upload photos of my document My account was suspended I have more than one account
An extended video call is required if you couldn’t complete Self-Service, a short video call, or if you don’t have a smartphone. If you don’t have a U.S. phone number, mailing address, or Social Security number, visit Verifying if you live outside the United States for specific instructions. What you’ll need. You’ll need at least:
To contact the IRS, you can call the phone number on a notice or letter you received from the IRS. You can also visit the IRS website to learn more about online tools and resources, or receive telephone or local assistance .
Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App. Creating an ID.me Account Creating your ID.me account
This article explains what to do if you have trouble with phone verification. Use your personal phone and number. When verifying your identity through Self-Service, you will be prompted to enter your phone number. ID.me will send a verification text message to your personal phone from a 5-digit number. Using a shared phone plan
A phone number; Your Social Security number; Proof of your identity. You can upload photos of your driver’s license or state ID, passport, or passport card. To verify your identity with a government-issued photo ID: Select the government ID you want to upload.
Identity Verification. Verify your identity and troubleshoot verification issues. If you’d like to verify for nurse, military, student, teacher, or other communities, go to Community Verification.
This article provides troubleshooting steps for signing in to your ID.me account. Please ensure you have tried these steps. If you still can't sign in, an ID.me agent will help recover your account. You’ll be asked where you got stuck when resetting your password or MFA. Reset your password