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The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
This is a category of articles relating to software which can be freely used, copied, studied, modified, and redistributed by everyone that obtains a copy: "free software" or "open source software". Typically, this means software which is distributed with a free software license , and whose source code is available to anyone who receives a copy ...
It is specifically designed for the needs of non-profit, [4] [5] non-governmental, and advocacy groups, and serves as an association-management system. CiviCRM is designed to manage information about an organization's donors, members, event registrants, subscribers, grant-application seekers and funders, and case contacts.
Dolibarr ERP CRM is an open source, free software package for companies of any size, foundations or freelancers. It includes different features for enterprise resource planning (ERP) and customer relationship management (CRM), and also other features for different activities.
It produces the on-premises and cloud-based web application Sugar, a customer relationship management (CRM) system. SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
SuiteCRM is an open-source Customer Relationship Management application for servers written in PHP. It is a software fork of the popular customer relationship management (CRM) system from SugarCRM and its base is built on the last open-source SugarCRM release.
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