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Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail.
Note: If you are using Windows 8, move your mouse to the top right of your desktop and then click on Start. Type Z to locate ZoneAlarm in your programs. 2. In the left pane, click Firewall. 3. In the Internet Zone Security section, move the slider to Off. Notes: To enable the firewall, repeat steps 1 to 3.
AOL is committed to protecting the privacy and security of our members. To maintain the security of your account while accessing AOL Mail through third-party apps, it's necessary to keep your connection settings updated.
Cookies are little bits of info stored in your browser to allow websites to load quicker. While this usually makes it faster to access sites, this stored info can cause some sites to have loading errors. Clear your browser's cache to reset your browser back to its previous state. Doing this will wipe out all the little unwanted bits of info ...
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
To enable firewall protection: On the Windows taskbar, next to the clock, double-click the McAfee (M) icon. In the McAfee SecurityCenter window, click Web and Email Protection. Click Firewall Off. Click the Turn On button. Click Done. Don't see the McAfee icon next to the clock? If you're using Windows 7 or 8, click the arrow next to the clock ...
If your account is working on a web browser and you made sure you're using the right server settings, then update your email app to the newest version available. If you're still experiencing issues with your app, contact the manufacturer. Also, access your AOL Mail on a web browser. Keep in mind - For two-step verification, generate an app ...
If you click on links in a legitimate email and get a notice that link can't be opened, you will need to either temporarily turn off your pop-up blocker, or add AOL Mail to the list of sites you allow pop-ups from. • Manage pop-ups in Edge • Manage pop-ups in Safari • Manage pop-ups in Firefox • Manage pop-ups in Chrome