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How can we help? Learn how to sign up and use Netflix. Get help with account issues, troubleshooting and questions.
Contact us from the Netflix app. To contact Netflix Customer Service through the Netflix app, you'll need to download the app onto your iPhone, iPad, or Android smartphone or tablet. Calling from the Netflix app requires a stable internet connection that uses Wi-Fi or cellular data.
Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
Adding a phone number to your account makes sign-in easier, improves account security, and can help you get back into your account if you ever forget your password. To add, change or delete a phone number: Go to the Change phone number page. You may need to sign in if you haven’t already.
Follow these steps: Visit netflix.com/loginhelp. Select I don't remember my email or phone and fill out the form. Select Find Account. If you're billed through another company or get Netflix as part of a package, search the name of the service provider in the Help Center.
How to cancel Netflix. You can cancel your Netflix account at any time. Note: This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account. When membership charges stop.
Choose Report a problem next to the title or episode that has the issue. Enter more details about the problem, if needed. Select Report Problem. If you’re having problems with sound, video, or subtitles, you can report it directly to Netflix from our website.
If you've forgotten the email or phone number you use to log in to Netflix, you'll have to update your information. To access your account, follow the instructions for the payment method you use to pay for Netflix.
Netflix offers a variety of plans to meet your entertainment needs. As a Netflix member, you are charged monthly on the date you signed up. A Netflix account is for people who live together in a single household. Learn more about sharing Netflix.
Visit the support center, where you can also message customer support. Submit a request. Email contact@netflixshopsupport.com. Support is available in English Monday through Friday from 8:30 a.m. to 5:00 p.m. Eastern Time. For more information, visit the Netflix.shop FAQs.