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The first direct-dialed long-distance telephone calls were possible in the New Jersey communities of Englewood and Teaneck.Customers of the ENglewood 3, ENglewood 4 and TEaneck 7 exchanges, who could already dial telephone numbers in the New York City area, could place calls to eleven major cities across the United States by dialing the three-digit area code and the seven-digit directory number.
An emergency communication system (ECS) is any system (typically computer-based) that is organized for the primary purpose of supporting one-way and two-way communication of emergency information between both individuals and groups of individuals. These systems are commonly designed to convey information over multiple types of devices, from ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Another sound-based application is call whispering, which is a message played to an agent after answering a call that can give them information about the call in advance based on the Caller ID, number dialed or route taken through the system. [6] Call management can also include directory programming for received calls.
An example of a P6 call is community outreach, patrols or property to collect. The KPI for attendance of P6's is 30 days. The Department of Fire and Emergency Services have two response codes: [10] Fire Call is the response that authorises lights and sirens, and disobeying road laws within reason.
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Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]