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  2. Request Tracker - Wikipedia

    en.wikipedia.org/wiki/Request_Tracker

    An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.

  3. Comparison of issue-tracking systems - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_issue...

    Request Tracker: Yes Yes Responsive layout after 1.5.0. Partial in previous versions. Yes Yes No Yes [90] No No No No No Roundup: Yes Yes with Jinja2 template can be implemented per tracker for other templates Yes Yes No (use web) Yes new in 2.0 No No No No Yes XMLRPC [91] StarTeam: Yes No No No Yes No No No Yes No No Supportworks: Yes No Yes ...

  4. OTRS - Wikipedia

    en.wikipedia.org/wiki/OTRS

    OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).

  5. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

  6. Comparison of help desk issue tracking software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_help_desk...

    Spiceworks IT Software Proprietary; free for use Ruby: sqlite: 2006 Supportworks: Hornbill Systems Proprietary Visual C++ and PHP: Microsoft SQL Server, MySQL, Oracle, Sybase: 1994 SysAid: SysAid Technologies Proprietary Java, C#: MySQL, Derby, Oracle, Microsoft SQL Server: 2002 Tracker: Automation Centre Proprietary Groupware, requires Lotus ...

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  8. Senators Introduce ‘Fans First’ Bill Intended to Reform Live ...

    www.aol.com/senators-introduce-fans-first-bill...

    According to the Senators’ announcement, the Fair Fans act would help address the following areas in the current ticketing system: Ticket Sales Transparency: Requires all live event ticket ...

  9. Jesse Vincent - Wikipedia

    en.wikipedia.org/wiki/Jesse_Vincent

    Vincent in 2010. Jesse Vincent (born June 21, 1976) is a computer programmer and entrepreneur, best known for his work with the Perl programming language.He created the ticket-tracking system Request Tracker ("RT") and founded the company Best Practical Solutions.

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