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eBay office in Toronto, Canada. eBay Inc. (/ ˈ iː b eɪ / EE-bay, often stylized as ebay and/or Ebay) is an American multinational e-commerce company based in San Jose, California, that allows users to buy or view items via retail sales through online marketplaces and websites in 190 markets worldwide.
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EBay does, in fact, have a phone support department, but that service is limited to members of the rank "Gold PowerSeller" This could be put more accurately. General phone support during business hours is available for "Silver Powersellers" ($3,000 per month).
eBay Enterprise, Inc. (formerly GSI Commerce, Inc.) was a multinational e-commerce corporation that specialized in creating, developing and running online shopping sites for brick and mortar brands and retailers.