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Contact BT for help and support with your BT broadband, TV, home phone or mobile. We have a range of ways to get in touch for new and existing customers.
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.
Go to solution. When I ring the contact number ie 0800 800 150 or 03301234 150 I am given a number of options.
Ask the BT Community. Make a complaint. Contact us. Help with BT's broadband, TV and phone services, plus billing options and advice.
All the phone numbers you need to buy something, deal with bills, fix faults and more. Plus live chat BT Business. Contact us – we’re here to help.
Choose your service. Broadband. Full Fibre
To report BT Group building faults, or ask about the purchase of a BT Group property, please contact our property helpdesk. 0800 22 33 88. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Please use one of the customer service options listed above.
Check an existing complaint. Raise a complaint about BT products or services.
Fix problems with your landline or Digital Voice service or report damage to outside BT equipment.
Text PHONE to 61998 (charges may apply at your standard rate). We’ll run tests on your connection to find out what’s going on. If you need an engineer, we’ll text you in 15 minutes to book a slot. If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.