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  2. Wikipedia : Pro and con lists

    en.wikipedia.org/wiki/Wikipedia:Pro_and_con_lists

    A number of Wikipedia articles contain pro and con lists: lists of arguments for and against some particular contention or position. These take several forms, including lists of advantages and disadvantages of a technology; pros and cons of a proposal which may be technical Wi-Fi or otherwise; and lists of criticisms and defenses of a political position or other view (such as socialism or ...

  3. Customer benefit package - Wikipedia

    en.wikipedia.org/wiki/Customer_Benefit_Package

    A customer benefit package ( CBP) forms as a part of the operations management (OM) toolkit. It involves a clearly defined set of tangible ( goods) and intangible (services) features that the customer recognizes, purchases, or uses. This can be the real or perceived value that a customer experiences or believes they are receiving through ...

  4. Decisional balance sheet - Wikipedia

    en.wikipedia.org/wiki/Decisional_balance_sheet

    A decisional balance sheet or decision balance sheet is a tabular method for representing the pros and cons of different choices and for helping someone decide what to do in a certain circumstance. It is often used in working with ambivalence in people who are engaged in behaviours that are harmful to their health (for example, problematic substance use or excessive eating ), [1] as part of ...

  5. Cost–benefit analysis - Wikipedia

    en.wikipedia.org/wiki/Cost–benefit_analysis

    Cost–benefit analysis ( CBA ), sometimes also called benefit–cost analysis, is a systematic approach to estimating the strengths and weaknesses of alternatives. It is used to determine options which provide the best approach to achieving benefits while preserving savings in, for example, transactions, activities, and functional business ...

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  7. Small-scale project management - Wikipedia

    en.wikipedia.org/wiki/Small-scale_Project_Management

    Small-scale project management is the specific type of project management of small-scale projects. These projects are characterised by factors such as short duration; low person hours; small team; size of the budget and the balance between the time committed to delivering the project itself and the time committed to managing the project. They are otherwise unique, time delineated and require ...

  8. Wikipedia : Manual of Style/Layout

    en.wikipedia.org/wiki/Wikipedia:Manual_of_Style/...

    This guide presents the typical layout of Wikipedia articles, including the sections an article usually has, ordering of sections, and formatting styles for various elements of an article. For advice on the use of wiki markup, see Help:Editing; for guidance on writing style, see Manual of Style .

  9. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Business administration. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website ...