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The first version of the MSC standard was released on March 12, 1993. The 1996 version added references, ordering and inlining expressions concepts, and introduced HMSC [1] (High-level Message Sequence Charts), which are the way of expressing a sequence of MSCs.
Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
In addition, when the scope of a diagram crosses the common LAN/MAN/WAN boundaries, representative hypothetical devices may be depicted instead of showing all actually existing nodes. For example, if a network appliance is intended to be connected through the Internet to many end-user mobile devices, only a single such device may be depicted ...
In 2011, the company started publishing its hosted service for the mxGraph web application under a separate brand, Diagramly with the domain "diagram.ly". [12]After removing the remaining use of Java applets from its web app, the service rebranded as draw.io in 2012 because the ".io suffix is a lot cooler than .ly", said co-founder David Benson in a 2012 interview.
Computer aided call handling (CACH) is built on the premise that effective call handling is the foundation for an efficient dispatch response. By using structured call handling and a series of risk calculations, such systems can make objective dispatch recommendations based on information provided by the caller.
Data flow diagram with data storage, data flows, function and interface. A data-flow diagram is a way of representing a flow of data through a process or a system (usually an information system). The DFD also provides information about the outputs and inputs of each entity and the process itself.
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...