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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
DHL is a German logistics company headquartered in Bonn, Germany. [5] It provides courier, package delivery and express mail service, delivering over 1.7 billion parcels per year. [6] A subsidiary of the German logistics firm DHL Group, its express mail service DHL Express is one of the market leaders for parcel services in Europe.
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