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2. FCR (company) - Wikipedia

   en.wikipedia.org/wiki/FCR_(company)

   FCR is an American outsource provider of call centers. [2] Based in Roseburg, Oregon , FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. After the communications company was bought by a Canadian corporation, the call center was established as its own company by Comspan co-founder John ...

3. Noble Systems Corporation - Wikipedia

   en.wikipedia.org/wiki/Noble_Systems_Corporation

   Noble Systems Corporation (NSC) was a privately held company based in Atlanta, Georgia, which developed call center technology, including outbound dialing systems for collections and inbound call management systems for customer relationship management (CRM).

4. List of call centre companies - Wikipedia

   en.wikipedia.org/wiki/List_of_call_centre_companies

   US$5.3 billion (2020) Conduent: 3 January 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021) Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+ ₹50,780 million (US$640 million): 8 Focus Services: Genpact

5. 911 workers say centers are understaffed, struggling to hire ...

   www.aol.com/news/911-workers-centers...

   For example, some 911 call centers experienced a 30% increase in misdials between May and June after a new feature was added to Android phones that connected users to emergency services if a ...

6. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

7. Wide Area Telephone Service - Wikipedia

   en.wikipedia.org/wiki/Wide_Area_Telephone_Service

   By 1989, fixed "bands" of coverage area had been largely replaced by distance-based billing, a growing number of 1‑800 numbers were being terminated at standard local business or residence lines and one number could be sent to multiple locations based on call origin, least-cost routing or time of day routing. [11]