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When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
Toll-free telephone service is a telecommunication service in which subscribers are assigned telephone number in NPAs 800, 888, 877, 866, 855, 844, and 833. Calls to these numbers incur no toll charges for callers. The American Telephone & Telegraph Company (AT&T) first introduced 800 toll-free service in 1967. [2]
Modern toll-free telephone numbers, which generate itemized billing of all calls received instead of relying on the special fixed-rate trunks of the Bell System's original Inward WATS service, depend on ANI to track inbound calls to numbers in special area codes such as +1-800, 888, 877, 866, 855, 844, and 833 with 822 reserved for future toll free use (United States and Canada), 1800 ...
A toll-free number was merely an index into a large, distributed database; any number could be reassigned geographically anywhere by changing its database record. A call could be routed to one of multiple locations based on the call origin, load balancing between multiple call centers, times, or days.
Some businesses still display a 2L-5N number in advertisements, e.g., the Belvedere Construction Company in Detroit, Michigan not only still uses the 2L-5N format for its number (TYler 8-7100), it uses the format for the toll-free number (1-800-TY8-7100).
A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.
The FCC also appointed a National Eligibility Verifier whose purpose would be to determine the eligibility of the independent subscribers to the program. [ 26 ] On April 1, 2016, the Federal Communications Commission voted to expand the Lifeline telephone subsidy for low-income Americans to include Internet access.
Since 1997, New Brunswick implemented a province-wide Tele-Care service, adopting the 8-1-1 number in place of the toll-free 800 number in 2010. [9] [10] Quebec has since supplemented its teletriage service (Info-Santé) with access to a social worker to deal with situations of psychosocial distress (Info-Social) at the same 8-1-1 number. [11]