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2. RingCentral - Wikipedia

   en.wikipedia.org/wiki/RingCentral

   RingCentral began offering its MVP and Contact Center features to Amazon Web Services in February 2023. [30] RingSense, an AI platform, was launched in March 2023. [26] In April 2023, Vodafone Italy and RingCentral partnered to roll out Vodafone Business UC. In May 2023, Vodafone Portugal and RingCentral announced the Vodafone One Net ...

3. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million. [18] In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers. [19]

4. Noble Systems Corporation - Wikipedia

   en.wikipedia.org/wiki/Noble_Systems_Corporation

   The flagship Noble Enterprise Solution suite consisted of hardware and software components for computer telephony and contact center management applications. Noble Systems provided products for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, and resource management.

5. IFS AB - Wikipedia

   en.wikipedia.org/wiki/IFS_AB

   Mxi Technologies Ltd 2016 [16] Integrated and intelligent maintenance management software: Canada 5 mplsystems Limited 2017 [17] Omni-channel contact centre and customer engagement software United Kingdom 6 Field Service Management Limited 2017 Field Service Management: United Kingdom 7 WorkWave LLC 2017 [18] Service management: United States 8

6. Afiniti - Wikipedia

   en.wikipedia.org/wiki/Afiniti

   Afiniti Ltd., also called Afiniti, [3] is an American multinational data and software company. Founded in 2005, Afiniti is focused on developing artificial intelligence for use in customer call centers. [2] Afiniti is a unicorn company with a valuation of $1.6 billion in 2017. [2] [4]

7. Kana Software - Wikipedia

   en.wikipedia.org/wiki/Kana_Software

   KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.