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Citizens Advice [n 1] (previously Citizens Advice Bureau [9] [n 2] and also known as Cyngor ar Bopeth [n 3] in Welsh [10]) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
Following the UK Government's 2010 Spending Review, funding from the Department for Business, Innovation and Skills (BIS) for Consumer Focus was redirected to the Citizens Advice Bureau service, and in May 2013 Consumer Focus was renamed Consumer Futures. It was abolished as a non-departmental public body on 1 April 2014, when it was merged ...
A Citizens Advice Bureau was established in the building in 1975; [10] although now known as Citizens Advice Haringey, it continues to operate from the centre. [11] Many of the council officers and their departments moved to River Park House further south on High Road in 2005. [12]
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CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [ 1 ] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [ 2 ]
It is an umbrella organisation that represents advice organisations throughout the world. It works at a European level with the European Citizen Action Service . [ 1 ] Citizens Advice International aims to promote free advice services [ 2 ] and provide support to Citizens Advice organisations throughout the world. [ 3 ]
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Citizens advice organisations based upon the United Kingdom advice charity can be found in Spain, Gibraltar, New Zealand, Australia and the Channel Islands. Organisations based on the British Citizens Advice charity exist in a number of jurisdictions outside the United Kingdom. Although none of these organisations is controlled by the British ...