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Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
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The product was created as a web-based application in 2005 for accessing multiple chat platforms, [7] including Facebook Messenger, Google Talk, Yahoo! Messenger , and Skype chat. [ 8 ] It was developed by Pagebites, which is a subsidiary of Singularity IM, Inc. and required a subscriber's phone number to verify the users' account. [ 9 ]