Ads
related to: change management workflow itil tooldiscoverrocket.com has been visited by 10K+ users in the past month
discoverpanel.com has been visited by 10K+ users in the past month
Search results
Results from the WOW.Com Content Network
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
Table 1: Role descriptions for the change request management process Role Description Customer: The customer is the role that requests a change due to problems encountered or new functionality requirements; this can be a person or an organizational entity and can be in- or external to the company that is asked to implement the change.
ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
Rational Synergy also provides the repository for the change management tool known as Rational Change. Together these two tools form an integrated configuration management and change management environment that is used in software development organizations that need controlled SCM processes and an understanding of what is in a build of their ...
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Ads
related to: change management workflow itil tooldiscoverrocket.com has been visited by 10K+ users in the past month
discoverpanel.com has been visited by 10K+ users in the past month