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2. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Customer experience. Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]

3. Artificial intelligence in customer experience - Wikipedia

   en.wikipedia.org/wiki/Artificial_intelligence_in...

   Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). [1][2] Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available.

4. Oracle CRM - Wikipedia

   en.wikipedia.org/wiki/Oracle_CRM

   www.oracle.com /cx /what-is-crm /. Oracle CRM is a customer relationship management system created by Oracle Corporation. [1] It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support. [1][2]

5. Oracle Advertising and Customer Experience (CX) - Wikipedia

   en.wikipedia.org/wiki/Oracle_Advertising_and...

   Customer relationship management software, Customer experience software. License. Proprietary. Website. www.oracle.com /cx /. Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service. [1][2][3]

6. NICE Ltd. - Wikipedia

   en.wikipedia.org/wiki/NICE_Ltd.

   nice.com. NICE Ltd. (Hebrew: נייס) is an Israeli technology company specializing in customer relations management software (NICE CXone), artificial intelligence, and digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media ...

7. SAP CRM - Wikipedia

   en.wikipedia.org/wiki/SAP_CRM

   The SAP CRM applications were initially integrated on-premises customer relationship management (CRM) software manufactured by SAP SE which targeted business software requirements for marketing, sales and service for midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in ...

8. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...

9. Oracle Fusion Applications - Wikipedia

   en.wikipedia.org/wiki/Oracle_Fusion_Applications

   Oracle Fusion Applications (OFA) are a suite of applications built on Oracle Cloud that include cloud-based applications for enterprise resource planning (ERP), enterprise performance management (EPM), supply chain management and manufacturing (SCM), human capital management (HCM), and customer experience (CX).