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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
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Fish! Philosophy is a business technique based on the Pike Place Fish Market, aiming to create happy individuals in the workplace. It consists of four practices: choosing your attitude, play, be there, and make their day. Learn how it is applied and criticized in different contexts.
Find out how to get live expert help with your AOL needs, from email and passwords, technical questions, mobile email and more. You can also access 24/7 phone support if you are a paid member by calling 1-800-827-6364.
The Dundies is the first episode of the second season of the American comedy series The Office, where Michael Scott hosts an awards show at a Chili's restaurant. The episode features a drunken Pam kissing Jim, Dwight's failed investigation of graffiti, and a Chili's employee's intervention.
YouTube Premium is a subscription service that offers advertising-free streaming of videos, music, and original series and films. This web page lists all available, upcoming, and abandoned YouTube Original programs by genre, title, premiere date, seasons, length, status, and rating.
Learn about the second season of the American sitcom The Office, which aired on NBC from September 2005 to May 2006. Find out the plot, cast, production, reception, and DVD release of the season.
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