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The business center is owned by Putnam County and Putnam County Port Authority. [1] Alorica was the only tenant occupying the park until it closed in 2015. The telecommunications and business solutions company operated a call center on the property. The former Alorica call center building is for lease. Other sites are shovel ready.
In 2010 Alorica acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S. [6] In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in ...
The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016 [2]. Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas, [3] was a privately owned business process outsourcing company.
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On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract. [11] On June 25, 2019 West Corporation rebranded itself to Intrado. [12] On September 11, 2020 Intrado acquired Syn-Apps LLC, developer of mass notification software. [13]
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Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes. [18] The company operates out of large buildings with employees that speak different languages. [13] Its call centers are used for things like sales, customer service, collections, and back-office work.
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