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  2. Sales management - Wikipedia

    en.wikipedia.org/wiki/Sales_management

    e. Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a firm's sales operations. It is an important business function as net sales, through the sale of products and services and resulting profit, drive most commercial business. These are also typically the goals and ...

  3. Business analyst - Wikipedia

    en.wikipedia.org/wiki/Business_analyst

    Business analyst. A business analyst (BA) is a person who processes, interprets and documents business processes, products, services and software through analysis of data. [1][2][3][4] The role of a business analyst is to ensure business efficiency increases through their knowledge of both IT and business function. [5]

  4. Competence (human resources) - Wikipedia

    en.wikipedia.org/wiki/Competence_(human_resources)

    Competence (human resources) Competence is the set of demonstrable personal characteristics or KSAOs (Knowledge, Skills, Abilities, and Other characteristics) that enable job performance at a high level with consistency and minimal difficulty. Competency in human resources is an organizational criterion for excellence that encompasses the ...

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  6. Technical analysis - Wikipedia

    en.wikipedia.org/wiki/Technical_analysis

    Sustainable finance. v. t. e. In finance, technical analysis is an analysis methodology for analysing and forecasting the direction of prices through the study of past market data, primarily price and volume. [1] As a type of active management, it stands in contradiction to much of modern portfolio theory.

  7. Business process mapping - Wikipedia

    en.wikipedia.org/wiki/Business_process_mapping

    Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. The main purpose behind business process mapping is to assist organizations in becoming more effective.

  8. Management accounting - Wikipedia

    en.wikipedia.org/wiki/Management_accounting

    According to the Institute of Management Accountants (IMA), "Management accounting is a profession that involves partnering in management decision making, devising planning and performance management systems, and providing expertise in financial reporting and control to assist management in the formulation and implementation of an organization ...

  9. The Challenger Sale - Wikipedia

    en.wikipedia.org/wiki/The_Challenger_Sale

    The Challenger Sale is the first non-fiction book by Matthew Dixon, Brent Adamson, and their colleagues at CEB Inc. The book was published on November 10, 2011 by Portfolio/Penguin. [1] In the text, the book argues that relationship-building is no longer the best sales method. To sell complex, large-scale business-to-business solutions ...