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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
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Bas Burger, CEO of BT Global at the time, was appointed CEO of the new combined business. Enterprise's Wholesale unit (marketed as BT Wholesale) provides communication providers and other organisations with fixed or mobile phone services, with more than 1,400 customers, including Sky, Talk Talk, Virgin Media O2 and Three.
BT Group began operating as a private corporation after the Telecommunications Act 1984. [4]During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT Group entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers.
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BT Wholesale and Ventures was a division of United Kingdom telecommunications company BT Group that provided voice, broadband, data, hosted communication, managed network and IT services to communications providers (CPs) in Great Britain. It was merged with BT's Business and Public Sector division to form BT Enterprise in October 2018.
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