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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
Bas Burger, CEO of BT Global at the time, was appointed CEO of the new combined business. Enterprise's Wholesale unit (marketed as BT Wholesale) provides communication providers and other organisations with fixed or mobile phone services, with more than 1,400 customers, including Sky, Talk Talk, Virgin Media O2 and Three.
Thereafter, the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today. [citation needed] On April 1, 2002, BT’s contracts with former Concert customers were transferred to BT Global and BT Retail. BT Ignite was renamed BT Global in April 2003.
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It was merged with BT's Business and Public Sector division to form BT Enterprise in October 2018. Wholesale and Ventures provided services to BT's other divisions: BT Consumer, BT Business and Public Sector and EE. It also offered services to media companies and broadcasters, and its ventures side offered a range of products and services.