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2. Customer success - Wikipedia

   en.wikipedia.org/wiki/Customer_success

   See to help reach a consensus. Customer success, also known as customer success management or client advocacy, is a business strategy focused on ensuring that customers achieve their desired outcomes when using a product or service. This strategy involves proactive engagement, personalized support, and ongoing assistance to help customers ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

4. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.

5. Sales effectiveness - Wikipedia

   en.wikipedia.org/wiki/Sales_Effectiveness

   Sales effectiveness. Sales effectiveness refers to the ability of a company's sales professionals to “win” at each stage of the customer's buying process, and ultimately earn the business on the right terms and in the right timeframe. Improving sales effectiveness is not just a sales function issue; it's a company issue, as it requires ...

6. Salesforce to close Portland office, asks employees to ... - AOL

   www.aol.com/salesforce-close-portland-office...

   Customer-success employees, who account for much of the Hillsboro office's staff, were given until November 26 to decide whether to take a severance package or relocate to Indianapolis, Atlanta ...

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

8. 2 Billionaire-Held Artificial Intelligence (AI) Stocks You ...

   www.aol.com/finance/2-billionaire-held...

   Viking Global holds a diversified portfolio of dozens of stocks, and one of its new buys in the second quarter was Dow Jones member Salesforce. Shares of the customer relationship management (CRM ...

9. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   eCRM. The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology (IT).