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  2. Customer success - Wikipedia

    en.wikipedia.org/wiki/Customer_success

    Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals when using a product or service. It involves providing support and guidance to ensure customers get value from their investments.

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

  4. Sales force management system - Wikipedia

    en.wikipedia.org/wiki/Sales_force_management_system

    Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems

  5. Will Palantir Be the World's Most Valuable Software Company?

    www.aol.com/palantir-worlds-most-valuable...

    Right now, the only American software company with a higher market cap than Palantir is Salesforce (NYSE: CRM), the leading customer relationship management software company and pioneer in cloud ...

  6. The list of major companies laying off staff this year ... - AOL

    www.aol.com/full-list-major-us-companies...

    Bloomberg reported that Salesforce, a cloud-based customer management software company, will slash more than 1,000 jobs from its nearly 73,000-strong workforce.

  7. 3 No-Brainer Artificial Intelligence (AI) Stocks to Buy With ...

    www.aol.com/finance/3-no-brainer-artificial...

    Salesforce (NYSE: CRM) offers a growing suite of enterprise software ranging from its flagship customer relationship management software to marketing automation, to data organization and analysis.

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