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Is your shipment damaged, lost, or missing items? File a single claim, or a batch claim online. Filing is fast and easy, with no login information needed.
You can file a claim online for a FedEx Express ®, FedEx Ground ®, or FedEx Freight ® shipment that’s damaged, lost, or missing contents. You’ll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.
Filing a claim or complaint. Here’s how to file a claim if your package is lost, damaged, or missing contents.
File a Claim Billing & Invoicing Customer Support
Filing a claim online is easier, more convenient, and more accurate because you can: Log in to your FedEx account to autopopulate claim information. That means no more scrambling to find shipment details like tracking numbers.
Who can file a claim? The sender, the recipient or a third party can file the claim. How do I file a claim? Follow the three easy steps listed below to file your claim. Step 1: Choose one of the following options: • Complete and submit a claim form online at fedex.com/us/claimsonline. • Call customer service at 1.800.GoFedEx
Got a question? Check out our FAQ Hub, where you’ll get answers to the questions we get asked the most—about tracking, delivery, account management, billing, and claims.
How to File a Claim for a Lost FedEx Package. Filing a claim with FedEx is a straightforward process if you follow the necessary steps: Online Claims Submission. Visit the FedEx Claims Center to submit your claim online. You will need to fill out a claim form with accurate details about your lost package.
File a Claim Billing & Invoicing Customer Support
Who can file a claim? The sender, the recipient or a third party can file the claim. How do I file a claim? Follow the three easy steps listed below to file your claim. Step 1: Choose one of the following options: •Complete and submit a claim form online at fedex.com/ •Call Customer Service at •Complete a claim form and e-mail, fax or mail it