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Whether empathy comes naturally to you or it’s something you’d like to work on, the right words can make all the difference. ... and expressing that you don’t know what to say can be the ...
Things always work out for the best. Now, you get to spend time with your baby." Or, maybe the person is child-free but hated the job.While the person may be happy, they may also be staring at the ...
Motivational interviewing (MI) is a counseling approach developed in part by clinical psychologists William R. Miller and Stephen Rollnick.It is a directive, client-centered counseling style for eliciting behavior change by helping clients to explore and resolve ambivalence.
Rogers and Farson write: "Active listening is an important way to bring about changes in people. Despite the popular notion that listening is a passive approach, clinical and research evidence clearly shows that sensitive listening is a most effective agent for individual personality change and group development.
Empathy: adept at modulating the emotional responses of others and helping them to express their emotions; Social skills: excellent communication skills; Personal Competence; Self-Awareness – Know one's internal states, preferences, resources and intuitions. The competencies in this category include:
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Cards with basic human needs in the hands of exercise group participants. Nonviolent Communication holds that most conflicts between individuals or groups arise from miscommunication about their human needs, due to coercive or manipulative language that aims to induce fear, guilt, shame, etc.
Dispositional traits and inner feeling on the job; such as employees' emotional expressiveness, which refers to the capability to use facial expressions, voice, gestures, and body movements to transmit emotions; [11] or employees' level of career identity (the importance of the career role to self-identity), which allows them to express the ...
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