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Prompt injection can be viewed as a code injection attack using adversarial prompt engineering. In 2022, the NCC Group characterized prompt injection as a new class of vulnerability of AI/ML systems. [10] The concept of prompt injection was first discovered by Jonathan Cefalu from Preamble in May 2022 in a letter to OpenAI who called it command ...
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A popular type of automated customer service is done through artificial intelligence (AI). The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13] AI can learn through interaction to give a personalized service.
Prompt engineering is the process of structuring an instruction that can be interpreted and understood by a generative artificial intelligence (AI) model. [ 1 ] [ 2 ] A prompt is natural language text describing the task that an AI should perform. [ 3 ]
Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [215] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [216]
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