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2. Service blueprint - Wikipedia

   en.wikipedia.org/wiki/Service_blueprint

   A service blueprint for the organization of a conference. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service.

3. Service design - Wikipedia

   en.wikipedia.org/wiki/Service_design

   Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely.

4. Microsoft PowerPoint - Wikipedia

   en.wikipedia.org/wiki/Microsoft_PowerPoint

   PowerPoint for the web is a free lightweight version of Microsoft PowerPoint available as part of Office on the web, which also includes web versions of Microsoft Excel and Microsoft Word. PowerPoint for the web does not support inserting or editing charts, equations, or audio or video stored on your PC, but they are all displayed in the ...

5. Services marketing - Wikipedia

   en.wikipedia.org/wiki/Services_marketing

   In its simplest form, the service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The original service blueprint is a highly visual, graphical map that delineates the key contact points in the service process and the nature of the contact – whether with physical evidence ...

6. Service 4.0 - Wikipedia

   en.wikipedia.org/wiki/Service_4.0

   In 2008, Bitner, Ostrom and Morgan [10] departed from the idea that services are processes designed to deliver customer experiences, and to control their output they proposed the Service Blueprint, a visual tool to design the services and compare the desired service against the actual delivery, and make the necessary adjustments to design the moments of truth (as proposed by Carlzon [11]) and ...

7. Damar Hamlin's life was saved by an AED. Here are 5 things ...

   www.aol.com/lifestyle/damar-hamlins-life-saved...

   Nearly two years ago, NFL fans watched in horror as Buffalo Bills safety Damar Hamlin collapsed on the field after experiencing a sudden cardiac arrest (SCA) midgame. But the now-26-year-old ...