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Typically the auto attendant is included in a business's phone system such as a PBX, but some services allow businesses to use an AA without such a system. Modern AA services (which now overlap with more complicated interactive voice response or IVR systems) can route calls to mobile phones , VoIP virtual phones , other AAs/IVRs, or other ...
Broadvoice's b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools. [7] The platforms allow users to review and manage call flows through real-time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.
Line2 is a Virtual PBX phone service that allows companies to develop and maintain multiple internal phone lines to handle multiple external calls. Line2 uses cloud computing to allow one phone call to go to shared receivers, such as cell phones or fax machines, depending on which is more appropriate.
FreePBX is a web-based open-source graphical user interface (GUI) that manages Asterisk, a voice over IP (VoIP) and telephony server. [2]FreePBX is licensed under the GNU General Public License version 3, [3] with commercial modules available under their own licenses.
The company was founded in San Francisco in 1997 by voice-based application developer Stephen Lange—now its chief technology officer—whom the company credits with coining the term virtual PBX. [ 1 ]
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