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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
Tiki Wiki CMS Groupware, has wiki, forums, calendar, ticket system, workflow engine; Tine 2.0; Tonido, free collaborative software with workspace synchronizing, Web access from personal desktop; cross-platform; Zarafa, full MAPI MS Exchange replacement for Linux, GPL+proprietary; Kopano, full MAPI MS Exchange replacement for Linux, GPL ...
Trac is an open-source, web-based project management and bug tracking system.It has been adopted by a variety of organizations for use as a bug tracking system for both free and open-source software and proprietary projects and products. [4]
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The email system includes support for auto-responses, attachments, and full customization of all the rules which govern email. Emails are stored in RT as correspondence on a ticket, and the software can make a distinction between public replies and private comments to show them as appropriate.
The SABRE system by IBM in the 1960s was specified to process a very large number of transactions, such as handling 83,000 daily phone calls. [7] The system took over all booking functions in 1964, when the name had changed to SABRE. [8] In 1972, SABRE was migrated to IBM System/360 systems in a new underground location in Tulsa, Oklahoma.
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